Office Information

JasmineSerene Counseling Services is a part of Alabama Psychological Services Center, which is a multi-disciplinary group of clinicians providing comprehensive mental health services to residents of North Alabama and surrounding areas .

Alabama Psychological Services Center provides JasmineSerene Counseling with a complete and qualified staff in order to ensure that the practice operates professionally and efficiently. Phones are answered between 8:30 AM and 4:30 PM Monday through Thursday and between 8:30 AM and 2:30 PM Friday. Messages can be left 24 hours a day and will be returned within 24-48 hours. For emergencies, please call 911. For the Suicide Prevention Lifeline, please call 800.273.8255

New Patients

For information about our services or to schedule an appointment, please call 256-533-9393, extension 218. Our New Patient Coordinator will assess your reason for the appointment, verify insurance, schedule your first appointment with Jasmine. Alternatively, your doctor can fax a referral directly to our office (fax: 256-533-9690) and we will contact you to schedule the appointment. New patients must arrive 30 minutes prior to your scheduled appointment to allow for time to complete the required forms, or click here to download and complete the paperwork prior to your arrival. Be sure to bring photo identification and your insurance card, as well.

Scheduling and Canceling Appointments

To cancel or reschedule an existing appointment please call extension 210. If prompted, please leave a message with your name, appointment time, and counselor’s name. Messages are checked frequently and will be returned in the order in which they are received. 24 hours notice should be given to cancel or reschedule a counseling appointment, and 72 hours notice should be given to cancel or reschedule a testing appointment. Failure to comply with our policy will result in a fee of $40.00 to $100.00, which will be due before your next appointment.

Non-Covered Services

Jasmine Serene Counseling Services specializes in providing assessment and therapy for clients. We do not specialize in providing court testimony or becoming involved in custodial agreements. We will collect a $300.00 retainer for any therapist who is asked to testify or is subpoenaed by an attorney to appear in court. The patient/responsible party will also agree to pay for therapist’s time ($150.00-$300.00 per hour), including, but not limited to, preparation of documents, travel, time blocked out of office, and any legal fees incurred by therapist as part of involvement in legal action.

During the course of treatment Jasmine may be requested/required to perform additional services (professional communications, forms, reports, records requests, conferences, etc.) on the patients behalf. Services such as these will not be covered by insurance. The patient/responsible party will be liable for charges incurred for these services. Service charges will range from $30.00-$160.00 depending on level of complexity and time involved.

Billing and Insurance

 JasmineSerene Counseling Services accepts many insurance policies and will file claims on your behalf. However, mental health policies can be quite different from medical policies. It is recommended that you contact your insurance company for details related to your specific insurance policy. Please call our office to ensure your insurance is accepted. If you have questions about a bill you receive in the mail or about your insurance coverage, the extension to call is 220. Our Billing Office will be glad to assist you.

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